What Can be Returned?
Under the UK Distance Selling Regulations (Consumer Protection Regulations 2000) you have the right to cancel your order within seven working days of receipt of the goods (except foodstuffs).
If you are unsatisfied with your order, you are welcome to return any items ordered (except foodstuffs) within 30 days, beginning the day that your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
If your delivery is faulty then provided that you tell us about this within 30 days of the order being delivered, we will of course either refund or replace the item. Depending on the nature of the fault, we may simply ask for a photo and may not need it to be returned to us. Follow the returns process below and when we respond to your return request, we will advise how to proceed.
How do I Return an Item?
Email us at [email protected] with subject Returns and include your order number with a short note to let us know you would like to return an item. If you believe that the item has a fault please include a photo as this helps us understand if there has been a problem in production or transport.
Please be sure to enclose your order number or copy or your order confirmation with your return package so that we can identify it (there may be delays in any refund otherwise) and send it to us, choosing a tracked method.
Refunds will be issued to the credit or debit card originally used to make payment. Please allow up to 10 working days for the refund to reach your account.