Returns

What Can be Returned?

Under the UK Distance Selling Regulations (Consumer Protection Regulations 2000) you have the right to cancel your order within seven working days of receipt of the goods (except foodstuffs).

If you are unsatisfied with your order, you are welcome to return any items ordered (except foodstuffs) within 30 days, beginning the day that your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

If your delivery is faulty then provided that you tell us about this within 30 days of the order being delivered, we will of course either refund or replace the item.  Depending on the nature of the fault, we may simply ask for a photo and may not need it to be returned to us. Follow the returns process below and when we respond to your return request, we will advise how to proceed.

How do I Return an Item?

From UK you can return your unwanted order using the DPD return service. Follow the link, enter your details and take your parcel to one of the 15,000 drop-off points and that's it. Note that if you are returning it because you have changed your mind then we will have to charge £4.00+VAT towards the cost of the return, deducted from your refund.